Guide to our Appointments System

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Please remember that a lot of problems and enquiries can be sorted by a telephone call, either by speaking to the receptionists and secretaries or asking a nurse or asking an appropriate clinician to call you back.

If you do not have access to our online services you will need to contact the practice to make an appointment.

To access this service you will need to have a username and password which you must get in person from the surgery reception. If you use our online system to order repeat medication then it is the same logon details.

Non-Urgent Appointments

Please call or telephone the surgery on 01225 789100 between 8.00am and 6.00pm and you will be offered the first available appointment, usually within three working days.

Urgent Appointments

If you feel your problem is urgent and cannot wait for a regular appointment you will be offered an urgent appointment the same day, though you may have to wait.

The receptionist may take your details initially and arrange for a GP to call you to discuss your condition and assess whether a visit to the surgery is necessary on that day. Please telephone or call in at the surgery as early as possible that day.

Failure to attend

It is frustrating both for the staff at the medical centre and other patients if you book an appointment and do not attend. If you miss an appointment you may be asked to explain why, and if this happens repeatedly you may be removed from the patient list and will have to find another practice.

Please: do not become another ‘Did Not Attend’ (DNA) statistic.

How do I obtain a home visit?

Patients are requested to telephone before 9.00am if a home visit is necessary that day. Emergency visits only will be arranged after that time.

Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.