Guide to our Appointments System

Appointments can be booked by contacting the                         University Medical Centre Reception Desk:                                       Telephone: 01225 789100

 

TELEPHONE TRIAGE APPOINTMENTS FROM APRIL 2020

Appointments are currently being booked as telephone consultations in the first instance before patients are able to book to be seen in person at the University Medical Centre.

Telephone consultations may either be a conversation on the telephone or on some occasions, and where appropriate, they may be via a video consultation link with the Doctor, Nurse of Paramedic that you have your appointment booked with.

It is very important that when you book a telephone appointment that you are going to be available for the Doctor, Nurse or Paramedic to contact you by telephone.

It is for this reason that the receptionist will advise you of a timeframe when you will be called.

If you have provided us with a mobile telephone number you must make sure your phone is kept on during the time you have been given so that you can be contacted.

If the clinician has tried to make contact with you but you have not been able to take the telephone call, or if your phone is off or not available at the time of being called, then you may need to make another appointment booking with our reception team.

If the Doctor, Nurse or Paramedic that you have your telephone or online video consultation with feels that you do need to be seen in person they will arrange for a face to face appointment to be booked with you to be seen at the Medical Centre.

 

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Please remember that a lot of problems and enquiries can be sorted by a telephone call, either by speaking to the receptionists and secretaries or asking a nurse or asking an appropriate clinician to call you back.

If you do not have access to our online services you will need to contact the practice to make an appointment.

To access this service you will need to have a username and password which you must get in person from the surgery reception. If you use our online system to order repeat medication then it is the same logon details.

Non-Urgent Appointments

Please call or telephone the surgery on 01225 789100 between 8.00am and 6.00pm and you will be offered the first available appointment, usually within three working days.

Urgent Appointments

If you feel your problem is urgent and cannot wait for a regular appointment you will be offered an urgent appointment the same day, though you may have to wait.

The receptionist may take your details initially and arrange for a GP to call you to discuss your condition and assess whether a visit to the surgery is necessary on that day. Please telephone or call in at the surgery as early as possible that day.

Failure to attend

It is frustrating both for the staff at the medical centre and other patients if you book an appointment and do not attend. If you miss an appointment you may be asked to explain why, and if this happens repeatedly you may be removed from the patient list and will have to find another practice.

Please: do not become another ‘Did Not Attend’ (DNA) statistic.

How do I obtain a home visit?

Patients are requested to telephone before 9.00am if a home visit is necessary that day. Emergency visits only will be arranged after that time.

Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.