Here at the University Medical Centre we aim to provide a happy, friendly medical practice. We know that life is not perfect and we know sometimes we fail in our hopes. If you are not happy with any aspect of our service we want to know.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01225 789100
Making a complaint
We have an in house complaints procedure. If you have any complaints about the services we offer then please phone the practice.
There is also a suggestion box in the main waiting area for you to use if you wish to submit any comments, feedback etc.
Please note that we have to respect patient confidentiality, therefore if you are complaining on behalf of another person, their written consent is required.
We will try to deal with your concerns, give you an explanation and discuss any action that may be needed. We hope that you will feel we have dealt with the matter satisfactorily.
NHS Bath and North East Somerset Clinical Commissioning Group Patient Advice and Liaison Service (PALS)
PALS is impartial and will work with you to try to resolve a difficulty or problem and can act on your behalf if you wish. We will discuss with you the best ways to resolve your concerns or problems and will agree with you what action to take for your individual circumstances, contact us on:
Phone
0300 013 4762
Address
PALS and Complaints Manager
NHS Bath and North East Somerset Clinical Commissioning Group
1 st Floor, Kempthorne House
St Martin’s Hospital
Clara Cross Lane
Bath
BA2 5RP
NHS England
Address
NHS England
PO Box 16738
Redditch
B97 9PT
Email
england.contactus@nhs.net
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.
Phone
0300 311 22 33
Our opening hours are: 8am to 6pm Monday to Friday, except Wednesdays when we open at the later time of 9:30am.
Health Services Ombudsmen
Phone
0345 015 4033
Textphone
0300 061 4298
(open 8.30am to 5.30pm, Monday to Friday)
Email
phso.enquiries@ombudsman.org.uk
Website
www.ombudsman.org.uk